I help startups build revenue-generating CS teams, as well as help individuals climb the CS career ladder.

Welcome to
I’M A CSM

Hi! My name is Hotan, and I’m the CS Solopreneur behind I’M A CSM.

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I've spent more than 15 years in the Tech/SAAS industry, and over a decade in Customer Success, as well as being a registered coach and consultant with both Scalewise and MySalesCoach.